![]() Follow the installation instructions carefully, particularly for Macs (step 8)Įnter the following commands (paste one, press Return, then repeat for the next):.Uninstall the Palo Alto GlobalProtect client ( Mac uninstall instructions), restart your computer, then reinstall the client (visit to download the latest version of the client).Restart your computer and attempt to connect again.Sign out of the GlobalProtect app via the menu button in the top with of the app > Settings and click Sign Out, restart the computer, then try to connect again.Make sure that you are using your NetID and password when prompted to log in.If it does not match, you can select a portal, click Edit, update the address and Save. You can check this setting in the GlobalProtect settings on the General Tab.Make sure that you have set the Portal address to. ![]() If you are unable to connect to the VPN using the GlobalProtect client, you can try the following steps: General troubleshooting
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